Frequently Asked Questions

How do I know which CPAP mask or machine is right for me?

Choosing the right CPAP product depends on your machine model, sleep style, and comfort preference. If you’re unsure, we recommend checking your current device model or contacting us before ordering—we’re happy to help confirm compatibility so you get the right fit the first time.


Are your CPAP products genuine?

Yes. All products are sourced from reputable manufacturers and authorized distributors. We only sell authentic CPAP equipment and replacement parts.


How long does shipping take?

Most orders ship within 1–2 business days. Delivery time typically ranges from 2–7 business days depending on your location and the shipping method selected at checkout.


Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking details so you can follow your package.


What is your return policy?

For hygiene and safety reasons, we are unable to accept returns on all CPAP masks and respiratory products.


Do you accept insurance?

At this time, we do not directly bill insurance providers. However, you may be able to submit your receipt for potential reimbursement depending on your provider.


Can I use HSA or FSA funds?

Most CPAP products are eligible for HSA/FSA reimbursement. Check with your provider for details.


Will your CPAP products work with my machine?

Compatibility varies by model, so we recommend confirming your machine type before ordering. We primarily sell Resmed machines, masks, and tubing. 


How do I avoid ordering the wrong product?

If you’re unsure, contact us before placing your order. We’re happy to help verify compatibility so you get the correct product the first time.